Customer Experience Day 2018 Logo

CX DAY 2018

Creating Human Experiences

CX Day is a global celebration of the companies and professionals that create great experiences for their customers. The event is put on by the Customer Experience Professionals Association (CXPA) and its partners.

Taking place in Birmingham, this is Europe’s largest CX Day Event – bringing together 200 CX executives for a day of insightful presentations, transformational case studies and amazing demonstrations.

This year the event will shed insight on Digital Transformation, Customer & Employee Collaboration, Company Culture, Humanisation, Artificial Intelligence and Customer-Focused Innovation.

Please note the event has now sold out but you can still register to watch the live stream. This will also ensure you get a copy of the video recording following the event.

2018 Delegates

This year the tickets went in record time and we are looking forward to welcoming over 200 CX professionals who have already signed-up from over 50 FTSE brands, including execs from...

CX Day Brands 2018
Excellent event, packed with stories of how a genuine focus on Customer Experience can bring about significant organisation change. A superb example of business success.
Judy Hallam, CX Leader, Sky
A very well organised event, glad I travelled down from London to attend. I knew it would be an awesome event!
Wale Abioye, Management Consultant, KPMG
CX Day was great and very interesting. Great to see so many people there and to hear some of the fantastic stories and insights.
James Geddes, Head of Customer Experience, Barclays

Keynote Speakers

Rebecca Romero MBE

Rebecca Romero MBE

Olympic Champion

Vinay Parmar

Vinay Parmar

Digital & CX Director

National Express

Brian Pressey

Brian Pressey

Director of Customer Experience, Insight and CRM


Dr. Sam Shah

Dr. Sam Shah

Director for Digital Development

NHS England

CX Day Agenda

1ArrivalCXPA Team 09:30iCentrum
2Welcome from ChairIan Golding 10:00iCentrum
3Headline Keynote PresentationRebecca Romero MBE 10:15iCentrum
4Keynote Presentation 1Vinay Parmar 10:55iCentrum
5Coffee, Refreshments & SnacksN/A 11:25iCentrum
6Keynote Presentation 2Dr. Sam Shah 11:45iCentrum
7Panel DiscussionCX Panel 12:15iCentrum
8Lunch & NetworkingN/A 13:00iCentrum
1How AI can dramatically improve Contact Centre CXPeter McKean 14:00iCentrum
2Putting the frontline first to improve the customer experienceMelanie Rees 14:30iCentrum
3Coffee, Refreshments & SnacksN/A 15:00iCentrum
4Using Intelligence to Create Emotive ConversationsPhil Davitt 15:20iCentrum
5How to deliver a connected digital experience to your customersNatilik (w/client) 15:50iCentrum
6How to achieve omnichannel success across your organisationJeff Palmer 16:20iCentrum
7Customer Advocacy ReimaginedYiannis Maos 16:50iCentrum
8Closing Remarks & SummaryIan Golding 17:10iCentrum
9Drinks, Canapes, Networking & AwardsN/A 17:20iCentrum

CX Day Sponsors

The Brands That Make This Event Possible


Rant & Rave CX Day Sponsor
Synthetix CX Day Sponsor
UpStream Works CX Day Sponsor
NewVoiceMedia CX Day Sponsor
Natilik CX Day Sponsor


Warwick Business School Marketing Insight Series CX Day Partner

CX Day Charity

This year we are proud to sponsor the British Heart Foundation and we’ll be making a donation following the event.
We’ll also be asking for small donations from the delegates.


Register now to watch the live stream when we go live on October 2nd at 10:00 UK (GMT+1). This will also ensure you get a copy of the video recording after the event.

CX Day is part of the (CXPA) Customer Experience Professionals Association’s global celebrations. The CXPA is the world’s largest association dedicated to dedicated to the advancement and cultivation of the Customer Experience profession.