CUSTOMER EXPERIENCE DAY
2 OCTOBER, 2018, BIRMINGHAM
CX DAY 2018
Creating Human Experiences
CX Day is a global celebration of the companies and professionals that create great experiences for their customers. The event is put on by the Customer Experience Professionals Association (CXPA) and its partners.
Taking place in Birmingham, this is Europe’s largest CX Day Event – bringing together 200 CX executives for a day of insightful presentations, transformational case studies and amazing demonstrations.
This year the event will shed insight on Digital Transformation, Customer & Employee Collaboration, Company Culture, Humanisation, Artificial Intelligence and Customer-Focused Innovation.
Please note the event has now sold out but you can still register to watch the live stream. This will also ensure you get a copy of the video recording following the event.
This year the tickets went in record time and we are looking forward to welcoming over 200 CX professionals who have already signed-up from over 50 FTSE brands, including execs from...
CX Day Agenda
|2||Welcome from Chair||Ian Golding||10:00||iCentrum|
|3||Headline Keynote Presentation||Rebecca Romero MBE||10:15||iCentrum|
|4||Keynote Presentation 1||Vinay Parmar||10:55||iCentrum|
|5||Coffee, Refreshments & Snacks||N/A||11:25||iCentrum|
|6||Keynote Presentation 2||Dr. Sam Shah||11:45||iCentrum|
|7||Panel Discussion||CX Panel||12:15||iCentrum|
|8||Lunch & Networking||N/A||13:00||iCentrum|
|1||How AI can dramatically improve Contact Centre CX||Peter McKean||14:00||iCentrum|
|2||Putting the frontline first to improve the customer experience||Melanie Rees||14:30||iCentrum|
|3||Coffee, Refreshments & Snacks||N/A||15:00||iCentrum|
|4||Using Intelligence to Create Emotive Conversations||Phil Davitt||15:20||iCentrum|
|5||How to deliver a connected digital experience to your customers||Natilik (w/client)||15:50||iCentrum|
|6||How to achieve omnichannel success across your organisation||Jeff Palmer||16:20||iCentrum|
|7||Customer Advocacy Reimagined||Yiannis Maos||16:50||iCentrum|
|8||Closing Remarks & Summary||Ian Golding||17:10||iCentrum|
|9||Drinks, Canapes, Networking & Awards||N/A||17:20||iCentrum|
CX Day Sponsors
The Brands That Make This Event Possible
CX Day Charity
This year we are proud to sponsor the British Heart Foundation and we’ll be making a donation following the event.
We’ll also be asking for small donations from the delegates.
Register now to watch the live stream when we go live on October 2nd at 10:00 UK (GMT+1). This will also ensure you get a copy of the video recording after the event.